Welcome to the Heating Radiators Store FAQ page! We’re here to help you with any questions about our products, delivery, payments, and more. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact us.
Product Information
What types of radiators do you offer?
We specialise in high-quality heating radiators, including Double Panel, Double Panel Plus, and Single Panel models. All our products are built with premium materials like corrosion-resistant nano Zirconium coating and high-quality mild steel for durability and efficient heating.
Are your radiators suitable for all home heating systems?
Yes, our radiators are designed to be versatile and compatible with most standard home heating systems. They’re ideal for upgrades or new installations, ensuring a cosy and energy-efficient living space.
How do I choose the right radiator for my needs?
Consider factors like room size and insulation. Our Double Panel and Double Panel Plus models offer higher heat output for larger spaces, while the Single Panel is great for smaller areas. For personalised advice, email us at [email protected].
Delivery and Shipping
What delivery options do you provide?
We offer two shipping methods: Standard Shipping (£12.95, via DHL or FedEx) for faster delivery in 10-15 days after dispatch, and Free Shipping (for orders over £50, via EMS) in 15-25 days after dispatch. Both options are reliable and trackable where applicable.
How long does order processing take?
Orders are processed within 1-2 days after payment confirmation. You’ll receive a dispatch notification with tracking details for Standard Shipping or a reference for Free Shipping.
Do you ship to my location?
We deliver globally, excluding select remote areas in Asia and other regions. If you’re unsure, check with us at [email protected] before ordering.
What should I do if my package is damaged upon delivery?
Inspect the package immediately. If there’s damage, contact us right away at [email protected] with details, and we’ll resolve it promptly.
Returns and Refunds
What is your return policy?
You can return products within 15 days of delivery if they’re unused and in original packaging. Please contact us to initiate a return, and we’ll guide you through the process.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive the returned item. The time to reflect in your account may vary based on your payment method.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely! We use encrypted payment gateways to protect your data. Your security is our priority.
Account and Orders
How can I track my order?
For Standard Shipping, use the tracking link in your dispatch email. For Free Shipping, refer to the dispatch reference provided. If you need help, email us.
Can I modify or cancel my order after placement?
Orders can be modified or cancelled within 24 hours of placement if not yet processed. Contact us as soon as possible at [email protected].
Need More Help?
If your question isn’t answered here, our friendly customer service team is ready to assist. Reach out via email at [email protected], and we’ll get back to you quickly. Thank you for trusting Heating Radiators Store to keep your home warm and comfortable!