Privacy Policy

Last Updated: December 2023

At Heating Radiators Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heatingpanelstore.com and make purchases from our store.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order
• Payment Information: Credit/debit card details (processed securely through our payment partners – we never store complete payment information)
• Technical Information: IP address, browser type, device information, and browsing behavior
• Communication Data: Records of your correspondence with us via email or contact forms

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders for Double Panel, Double Panel Plus, and Single Panel radiators
• Provide customer support and respond to your inquiries
• Send order confirmations, shipping notifications, and tracking information
• Process payments securely through our PCI DSS compliant partners
• Improve our website functionality and user experience
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

• Payment Processors: We share necessary payment information with our secure payment partners (Visa, MasterCard, JCB, PayPal) to process transactions
• Shipping Partners: We provide shipping addresses to our delivery services to fulfill your orders globally
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Service Providers: Trusted third parties who assist in website operations, always under strict confidentiality agreements

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority. We implement robust measures to protect your data:

• Advanced encryption technology for all data transmissions
• Secure payment gateways complying with highest industry standards
• Regular security monitoring and suspicious activity detection
• Limited access to personal information on a need-to-know basis
• PCI DSS compliance through our payment partners
• Data stored on secure servers with appropriate safeguards

While we implement these security measures, no electronic transmission or storage method is 100% secure. We continuously work to maintain the highest security standards.

5. Your Rights

As our valued customer, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Objection: Object to certain processing activities
• Restriction: Request temporary restriction of processing in specific circumstances
• Data Portability: Receive your data in a structured, machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure shopping cart operations
• Analytical Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Security Cookies: Support our fraud prevention and security measures

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (excluding select remote areas in Asia and other regions), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place and that all transfers comply with applicable data protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years to comply with legal obligations.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

11. Contact Us

Thank you for trusting Heating Radiators Store with your heating needs and your personal information. We’re committed to providing not only premium heating solutions but also a secure and transparent shopping experience.