Our Commitment to Your Satisfaction
At Heating Radiators Store, we’re dedicated to providing premium heating solutions and ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy.
📦 Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Products must be unused, in original packaging
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after receipt
- Exchanges: Available for different models/sizes
Eligibility Criteria
✅ What Can Be Returned/Exchanged
- Double Panel radiators in original condition
- Double Panel Plus radiators with all components
- Single Panel radiators with intact packaging
- Items received damaged or defective
- Incorrect items shipped by our team
❌ What Cannot Be Returned
- Custom-made or specially ordered radiators
- Products showing signs of installation or use
- Items without original packaging or documentation
- Products purchased more than 15 days ago
- Items damaged due to improper handling or installation
Step-by-Step Return Process
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Our customer service team will review your request within 24-48 hours and provide:
- Return Authorization Number
- Shipping instructions and address
- Any additional requirements
Carefully pack the item in its original packaging with all accessories and documentation. Include the Return Authorization Number clearly on the outside of the package.
Use your shipping carrier’s tracking service to monitor the return shipment. We recommend using a trackable shipping method.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Heating Radiators Store Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product Name: [Double Panel/Double Panel Plus/Single Panel]
Reason for Return: [Please specify: defective, wrong item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Product]]
Contact Phone Number: [Your Phone Number]
Please provide return instructions and authorization.
Thank you,
[Your Full Name]Refund Information
💰 Refund Timeline & Method
- Processing Time: 5-7 business days after we receive and inspect the returned item
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Deductions: Original shipping costs are non-refundable
- International Refunds: Additional 2-3 days for cross-border processing
Note: The refund will appear on your statement under our company name “Heating Radiators Store.” The timing of the refund appearing in your account depends on your bank or payment provider’s policies.
Exchange Process
For exchanges to a different radiator model (Double Panel, Double Panel Plus, or Single Panel):
- Follow the standard return process above
- Specify your desired exchange product in the return request
- We’ll ship the new item once we receive your return
- Any price differences will be refunded or charged accordingly
- Standard shipping rates apply for exchange shipments
Damaged or Defective Items
If you receive a damaged or defective radiator:
- Contact us within 48 hours of delivery
- Provide photos of the damage/defect
- We’ll arrange free return shipping
- Choose between replacement or full refund
- Priority processing for defective item claims
Need Help With Your Return?
Our customer service team is here to assist you:
Email: [email protected]
Response Time: Within 24-48 hours
Business Hours: Monday-Friday, 9:00-17:00 GMT
We’re committed to making your return experience as smooth and hassle-free as possible. Your satisfaction with our Double Panel, Double Panel Plus, and Single Panel radiators is our top priority.
Policy Updates: We may update this policy periodically. Please check back for the most current version.