Term and Conditions

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and in accordance with these terms.
• Not engage in any fraudulent or malicious activities, such as attempting to disrupt the website’s functionality.
• Ensure that any content you submit (e.g., reviews or inquiries) is truthful and does not infringe on third-party rights.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to adhere to these obligations may result in the termination of your access or account.

2. Product and Service Description

At Heating Radiators Store, we specialise in high-quality heating radiators designed for efficiency and durability. Our products include:

• Double Panel Radiators: Ideal for larger spaces, providing enhanced heat output.
• Double Panel Plus Radiators: Advanced models with additional features for optimal performance.
• Single Panel Radiators: Compact and efficient, suitable for smaller areas.

All products are described accurately on our website, including specifications and pricing. However, slight variations in colour or design may occur due to manufacturing processes. We reserve the right to update product details or discontinue items without prior notice.

Note: Custom-made radiators designed to specific measurements are non-returnable due to their bespoke nature.

3. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after we receive your order confirmation and payment verification. You will receive an email confirmation once your order is shipped.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. By providing payment information, you confirm that you are authorised to use the chosen method.

Shipping and Delivery

We ship to most regions worldwide, excluding parts of Asia and remote areas. Delivery options include:

• Standard Shipping: £12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch.
• Free Shipping: Available for orders over £50 via EMS, with delivery in 15-25 business days after dispatch.

Delivery times are estimates and may vary due to customs, weather, or other unforeseen circumstances. Tracking information is provided for all shipments.

Cancellations and Changes

Orders can be cancelled or modified within 24 hours of placement by contacting us at [email protected]. After this period, changes may not be possible if the order has been processed.

4. Returns and Refunds

We aim for your complete satisfaction. Our returns policy includes:

• Return Window: 15 days from the date of delivery.
• Eligibility: Products must be unused, in original packaging, and include all components. Custom-made items are non-returnable.
• Process: Email us at [email protected] with your order details and reason for return. We will provide a Return Authorization Number and instructions.
• Refunds: Processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Original shipping costs are non-refundable.

For damaged or defective items, contact us within 48 hours of delivery with photos. We will arrange free return shipping and offer a replacement or full refund.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Heating Radiators Store and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

Unauthorised use of our intellectual property may result in legal action.

6. Limitation of Liability

Heating Radiators Store is not liable for:

• Indirect damages arising from the use or inability to use our products or website.
• Delays or failures in delivery due to factors beyond our control, such as customs processing or natural disasters.
• Incorrect installation or misuse of our products, which may void warranties.

Our total liability for any claim related to your purchase shall not exceed the product’s purchase price. This limitation applies to the fullest extent permitted by law.

7. General Provisions

Governing Law: These terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of Sunderland, GB.

Changes to Terms: We may update these terms periodically. The latest version will be posted on our website, and continued use constitutes acceptance of the changes.

Contact Us: For questions or assistance, reach out to our customer service team:

Thank you for choosing Heating Radiators Store. We are committed to providing you with reliable heating solutions and exceptional service.